How Does HOOHA Guarantee The Installation and Commissioning of Wire Machine Under The Influence of COVID-19?
For more than two years, the global COVID-19 situation has continued.
As a wire & cable machinery manufacturer and exporter, our customers cannot come to our factory to inspect the products, and engineers cannot go abroad for installation and commission, which has become a difficult problem for HOOHA.
Through communicating and trying with customers, we have created a new way of doing business and solved this problem very well.
1. Inspection through video before delivery
In order to make customers feel at ease, when customers cannot come to our factory to inspect the machine during the COVID-19, we let customers inspect the machine through video, and then deliver the machine after the inspection is completed, so that customers can be more assured of the products they purchased.
2. Online guide commission
The COVID-19 has hindered travel. In order to make the equipment invested by our customers put into production as quickly as possible and create profits for customers, we have changed to online remote commission.
Answer client’s question on by one:
Send documents timely
Explain with photos or videos:
3. Travel protection measures for engineers
If it is necessary for our engineers going abroad to assistant our customer installation and commission of some equipment, HOOHA has purchased special insurance for the COVID-19 for all engineers who go abroad, and arranges them to be vaccinated as soon as possible, and prepares enough epidemic prevention materials for them to protect engineers security, which is also protecting the safety of our customers.
HOOHA After-Sales Service
1. Pay attention to upstream and downstream
HOOHA will communicate with our materials suppliers at any time to confirm their performance time, capacity and production plan and delivery arrangement, etc., and take measures such as increasing the stocking volume and changing raw material suppliers if necessary to reduce the adverse impact caused by suppliers.
2. Safe production
HOOHA factory takes strict anti-epidemic protection measures every day. Staff need to wear protective equipment such as masks and goggles, register outsiders, and disinfect the factory every day to ensure safe production.
3. Check the order
If part or all of the obligations of the contract cannot be fulfilled due to the sudden outbreak of the epidemic, we will actively send a written notice to the customer to terminate or postpone the performance of the contract, so that the customer can know the order situation as soon as possible, and cooperate with the customer to complete the continuation or interruption of the order.
4. Prepare alternative plan
We pay close attention to the operation of ports,airports and other important delivery locations.In case of temporary closure due to the epidemic,HOOHA has innovated the supply system and will promptly change the logistics method, ports, and reasonable planning to avoid losses to the purchaser to the greatest extent
During the COVID-19, the timely and in-place services of HOOHA have been well received by overseas customers.HOOHA thinks about what customers think and is anxious for their needs,and solves problems for customers.
Working together with HOOHA team, you will have no worries! Welcome to contact us:+8613763134250