In the first month of 2021, Hooha reached a cooperation with a Korean customer, and the customer ordered our 1860 automatic coiling and wrapping machine for packaging the customer’s large optical cable (diameter 17MM). It was a good start for 2021.
At that time, Chinese New Year holiday was approaching, the delivery date would be delayed. But the customer has great confidence in our products, gave us great trust and arranged a prepayment according to 60% of the order amount.
In March, after the equipment was completed, our customer arranged for personnel to come to the factory to inspect the machine. For the customer's large optical cable, we inquired about a number of factories and finally found a power cable of the same specification for testing the machine, saving the cost for the customer. The customer was very satisfied with the packaging effect of the cable, arranged the balance payment. At the same time, we have worked with customer's freight forwarder to arrange booking and shipment.
While testing the machine, we took a lot of videos to show customers how to wire and operate the equipment, and prepared circuit diagrams and operating instructions, which were sent to customers at the same time as the equipment was shipped. Because of this, after the customer received the equipment in early April, the equipment installation and test were completed in only two days. In addition to the customer’s professional technical staff, the videos and manuals prepared by us also really played an important role in operation guiding. We didn’t send technicians for on-site installation and training, customers can use our equipment normally, which greatly improves the customer's operating efficiency and reduces operating costs.
Thanks for customers trust and support, Hooha will do better and provide customers with better products and services.